Lean ITSM for Enterprise Teams
Turn ticket chaos into numbers that the board and the users respect.
Your service desk handles 2000 tickets a month. That's five full-time salaries spent on keeping the lights on. The IT Service Turnaround Program cuts ticket volume and resolution time within 6 months, with your first board-ready result in 30 days. No new tools. No new headcount.
Read why, how and what we do
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MEASURABLE OUTCOMES:
Why RYOSHI exists
Manufacturing solved this problem decades ago. Enterprise IT still has it.
Walk through any modern factory. Every process is measured. Every defect gets a root cause. Waste is hunted down by the people who do the work ‒ not guessed at from a corner office.
Now walk through a typical enterprise IT department.
Teams spend more than half their time on support and recurring work. Around 80% of the budget goes to just keep the lights on. And when the board asks what IT delivers, the answer is a ticket count nobody understands.
Here's the the edge in experience: industry has 150 years of experience in the industrial age. IT has 50 in the information age. That's a 100-year head start in quality management:
We exist to close that gap.
RYOSHI applies proven quality methods from industrial production to enterprise IT services. Not to squeeze your people harder ‒ to stop wasting their time. The result: a productive IT without overload, fewer errors, and decisions driven by facts and figures instead of feelings.
Three beliefs guide what we do:
waste less.
Recurring incidents and blind effort burn your team's hours and motivation. We find the waste and remove it permanently.
speak data.
Improvements are identified, not guessed. Measured, not debated. We decide based on facts and figures.
live change.
Change starts with learning. If you don't know where you stand, how to move, and where you're going ‒ you stand still. We build the capability into your team, so the improvement outlives our engagement.
The founder's story
"For over 20 years I watched enterprise IT services run at a level of efficiency no factory floor would ever accept. I refused to accept the status quo. My goal is to set a new standard: making the improvement of IT operations a fixed part of every IT budget — systematic, objective, based on facts and figures. Step by step, we lift IT services to the quality level industry has considered normal for decades."
— Felix Fischer, CEO & Founder, RYOSHI
The costs of doing nothing:
2000 tickets a month. 15 minutes each. At 100 € per hour, that's 600k € a year – roughly five full-time salaries, just for ticket handling. A 10–20% reduction frees up to one full-time employee's capacity. Every year.
Dissatisfied employees and frustrated users to be added.
HOW WE WORK
We don't start with opinions.
We start with your ticket data.
Most improvement projects start in a meeting room, with the loudest opinion winning. Ours starts on the IT shopfloor – the bottom level of work, where the truth lives. That's the Bottom-Up Method, and it runs on three engines:
The Bottleneck Report
Your ticket data holds a secret: a small share of causes creates most of your workload. The Pareto principle states: around 20% of the various causes drive 80% of the efforts.
We run a statistical analysis of your ticket history, categorize the noise, and identify the vital few bottlenecks that are actually worth fixing. Within 30 days, you hold a board-ready document that says: here is the waste, these are the constraints, that's the potential – in euros, hours, and capacity.
The Bottom-up Method
Top-down transformation programs produce slide decks. Bottom-up improvement produces results.
We work directly with the experts who touch the tickets every day – service desk agents, 2nd-level specialists, service owners. They know exactly where the process breaks; nobody ever asked them systematically. Together we test root-cause hypotheses against the data, so improvements attack causes, not symptoms.
+ One important side effect: your team stops being "the problem" and becomes the source of the solution.
The Improvement Funnel
Every observation, complaint, and idea goes in at the top. Only proven and evaluated improvements come out at the bottom.
Ideas are validated against the data, prioritized by impact and effort, and hypothesis-tested before anyone invests a week of work. What survives the funnel gets into an evaluated implementation roadmap – and gets done, one improvement at a time, tracked in weekly check-ins until the numbers move.
That's how you avoid the fate of uncertain trial-and-error attempts.
Works on top of your existing platform.
You already invested in a service management platform. Good – keep it. Our method is the operating layer your platform was designed for. We change how your team uses the process and the data, not the tool. Nothing new to procure, nothing to migrate, no additional tech.
Bonus: makes you AI-ready.
AI on top of messy processes and dirty ticket data automates the chaos. Clean categories, measured processes, and stable data – the direct output of this method – are the prerequisite for any serious automation. Fix the standards first. Then automate it.
Who is this for?
IT Service ManageMent
Serivce Delivery
Global Service Desk
Enterprise SerivceS
Software Development
Product Management
Local on-site support
Software vendor
RYOSHI works completely service-oriented and manufacturer-independent.
What we Offer
The IT Service Turnaround Program
A 6-month done-with-you coaching program for enterprise IT teams. We diagnose with your data, improve with your people, and hand over control – so the results stay when we leave.
Phase 1 – Diagnosis & Analysis (months 1–2)
We analyze your ticket data, set the goal, and identify your main bottleneck. In less than 30 days you'll have the numbers, a clear picture of what needs to change, and a defined plan with specific tasks. This is where the Bottleneck Report lands on your desk, ready for the board meeting.
Phase 2 – Guided Improvements (months 3–5)
Weekly check-ins and Q&A calls keep the metrics and your progress on track. If something isn't working, we adjust it. And we celebrate the small wins as loudly as the big ones – your team has earned that.
Phase 3 – Handover & Control (month 6)
By now, things are noticeably better and the numbers moved. You receive the Control Playbook: how to steer day-to-day operations by the numbers, without us. Improvements become part of your regular reporting.
What's inside:
Anamnesis and statistical ticket data analysis
Bottleneck Report within the first 30 days
Root-cause workshops and hypothesis-tested diagnosis
Ideation sessions and solution evaluation
Evaluated implementation roadmap
Guided implementation with weekly check-ins
Control Playbook handover
Bonus: 30 days aftercare support via chat or email.
Our 10% Guarantee
If we don't identify at least 10% potential within the first 30 days, we'll refund the first month.
⭐️ RYOSHI earned a 100% recommendation rate ⭐️
CUSTOMER TESTIMONIALS:
"The professional and methodical approach to implementing our cross-location optimization project for internal IT processes and supporting tools was the key to its success. Great work!”
“RYOSHI did an outstanding job designing and implementing our service and support model for digital products. We would gladly work with them again!”
“We have a very good and competent partnership with RYOSHI on the projects we have worked on together, and we look forward to working with them on future projects. We are very satisfied with the quality, and we highly recommend RYOSHI!”
“Data analysis has provided us with significantly greater transparency and has led us to develop entirely new approaches.”
”The improvement project has reduced the number of support tickets. I am convinced by the methodology.“
They have provided noticeable relief for our IAM team and have continuously improved support. Thank you very much!”
“They quickly understood company-specific problems and issues and provided appropriate, solution-oriented consulting. Very good preparation of workshop results.”
“You will benefit from excellent advice based on the best practices from theory and practice, as well as pragmatic solutions in the respective corporate context.”
Their external perspective and huge experience were crucial to the realignment of our ITSM ‒ very professional and highly recommended!”
The lean itsm Newsletter
Not ready to talk? Start reading.
Every few weeks: one original piece on cutting waste in enterprise IT – real numbers, real insights, no sales pitch. Written by Felix Fischer for IT leaders who'd rather measure than debate.
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GET IN TOUCH
Your ticket data already knows where the waste is. Let's look.
Book a 60-minute Audit Call with Felix. We'll look at your service operation together, estimate your service friction losses, and you'll leave with at least one concrete next step.
© 2026 ‒ RYOSHI GmbH & Co. KG
Tannenweg 19 · 71134 Aidlingen
Germany. All rights reserved.
