‒‒ Service Management Audit Call ‒‒

Let's find your service friction losses

60 minutes with Felix, directly. Your ticket data, not our slides. You'll leave knowing what your service operation's bottleneck is actually costing you ‒ and at least one concrete next step.

No pitch deck. No obligation. Just numbers.

How the call works:

Step 1 ‒ You bring the numbers.
Monthly ticket volume, handling time, how long tickets sit open ‒ whatever you've got. This isn't a data-readiness test.
Step 2 ‒ We find the implications live.
Naming the CTQ (Critical to Quality) for the subsequent Bottleneck Report ‒ applied with your numbers, on the spot.
Step 3 ‒ You leave with your number and a next step.
Your estimated service friction losses: hours, capacity, euros. Plus one concrete thing to act on.

If the fit is right, we'll talk about what Phase 1 looks like. If it isn't, you'll still leave with something to do the next morning.

Before the call:

Bring three numbers you already have.

Estimates are also fine.

Monthly ticket volume by type
Average ticket handling time
Number of IT employees
Don't have them exact?
Bring your best guess.

"I refused to accept a level of efficiency no factory floor would ever tolerate. My goal is to make IT operations improvement systematic, objective, based on facts and figures ‒ step by step, to the quality level industry has considered normal for decades."